How do we deliver your flowers?
All items include delivery by Royal Mail First Class Post unless otherwise stated. Please allow 1-2 working days for delivery. We normally dispatch flowers two working days prior to the requested delivery date so they may arrive a day early. As we deliver by First Class Royal Mail we unable to deliver on a Sunday or Bank Holiday.
For an additional fee of £5.50 we offer a guaranteed delivery on the day of your choice between 8am and 5pm (valid Monday to Saturday only, deliveries do not take place on Sunday). There are no deliveries on Bank Holiday's. Flowers delivered by this service will need to be signed for by the recipient.
Courier delivered items are currently delivered by FedEx but deliveries to remote areas may be sent using an alternative service, usually Royal Mail special delivery.
We are unable to deliver any items on the same day.
Where do we deliver to?
We can only deliver within the United Kingdom. We can deliver to any postal address in the UK including all of England, Wales, Scotland, Northern Ireland, Channel Islands, Isle of Man, Orkney, Shetland and all of Scottish Highlands and Islands. In our 21 years of experience, over 95% of deliveries arrive the next working day!
We can deliver to PO boxes and BFPO addresses but we are unable to guarantee next day delivery to BFPO addresses. We do not deliver to Europe or to Dublin and the Rep. of Ireland.
What time of day will they arrive?
Deliveries take place between 8am and 5pm Monday to Friday and up to 1pm on Saturday. We are unable to deliver any items on the same day.
What happens if the recipient is out when you deliver?
Should the recipient be away at the time of delivery, a card will be left stating attempted delivery and will include details of how to collect them or arrange re-delivery. You can include delivery instructions with the flowers, such as 'please leave with a neighbour', but we cannot guarantee this will be actioned.
Can I send flowers to a hospital?
Flowers sent to hospitals, schools, military and business addresses will be delivered to a main reception or mailing room prior to internal distribution. We recommend that orders to such locations be requested for delivery on a weekday and not Saturday.
If you are sending flowers to a hospital, please check in advance that the hospital will allow fresh flowers to be delivered to the wards.
Can I place my order now for delivery in future?
You can order for any available date in the future. Advance orders will be stored in our system until the required date.